Will I void my new car warranty if I don’t go back to my dealership?
NO! Motive Mechanical will stamp and sign your logbook. We will use parts that meet or surpass the OEM standards.
Can I get a quote, and does it include labour, parts and GST?
Yes, Motive Mechanical will give you an estimate including all those things. We would rather over-estimate than give you a shock after the service/repair. We will discuss what we do and why, and will advise all known and expected costs. However, as you can appreciate when a doctor operates they may be prepared to carry out a certain procedure, but cannot envisage further concerns that are not obvious at your initial examination. Cars are like that too. When we start dismantling (operating), sometimes we find other worn, faulty or suspect components that could cause you concerns. At this time our Service Consultant would contact you with our recommendation, and a full explanation. Our policy is that we advise you and make recommendations using our vast experience, then the choice is yours as to what you choose to authorise.
Do you have loan cars?
Yes, but you need to book one when you make your appointment.
Can I get my car back the same day?
Yes, wherever possible. But we will advise you well in advance if it is not possible!
Can I talk to a mechanic?
Yes, as soon as one is available (If not pre-arranged)
Do you do body/panel work?
No, we just specialise in mechanical repairs, car servicing, brakes, tyres and batteries.